New Years Resolutions

Happy 2011!  It's a brand new year and a time for making resolutions and thinking about changes.

For me, the most obvious resolution is that I will start keeping up with this blog more often.  I had taken a few months off for some business initiatives and for some family emergencies which unfortunately occurred.

But, it's a new year now.  Time to look forward.

So, what do we have going on at MaxDelivery in the coming months?  A lot of new things are in the pipeline which should make MaxDelivery even better for our customers.  Some of the things in the pipeline include:
* New site design - You should be seeing this in beta form in the coming month.  I think you will love the new site.
* Added toys and quick gifts - We've recently added some toys and quick gifts to make it easier to pick up those last minute items for kids and others.
* New reusable bags - we've expanded the use of reusable bags to cut out waste from our process and have redesigned the bags to look more chic in case you want to use them for things around town.

Happy new year to all and I look forward to a great 2011!

What is Great Service?

Service...what is it and how do you quantify it?  Everyone says they focus on service, but we all know that is not true.

We all know bad service when we get it.  I guess it is like the famous definition of pornography -  you know it when you see it.  A good example was my morning coffee today at one of the the large chains.  The line was going out the door, while 4 staff members were standing around and waiting for one cashier who apparently could not ring up a small coffee.  Customers were asking if someone else could help, but no one was able to.

Why am I bringing this up?  Is it just to vent about my bad coffee experience or is there a real point here?  

Here is the point.  At MaxDelivery, I've tried to integrate service into everything we do. Our basic philosophy is that if we would not like a something done to us, we will not do it to others.  We try to apply the golden rule to our customers in any way that we can.

Our entire business is built around establishing a strong level of trust with our customers that we will get you the things you need right when you need it.  We know you don't want a credit for a broken egg, you want the eggs. So, we take extra care of every egg to keep them safe while we deliver.  And, if we ever DO have one broken in transit, we'll rush over replacements asap AND give you credit for the inconvenience.

It's basic courtesy.  Why do so many other companies ignore this basic level of courtesy and treat their customers so badly?

If you ever get service that is not up to your expectations, please let me know and ill get it fixed and make sure it does not recur. 

We are only successful if we can keep your trust and we will work hard to keep it everyday.