Thursday, January 06, 2011


We just ran a periodic survey that we offer to some of our customers to give us some feedback on how we are doing, what we are doing well, and what we are not.  It's always a scary experience to ask questions designed to get people to rip holes in the service that you put your blood, sweat and tears into, but it's also about the best way for me to adjust what we are doing in the company.

The latest results (though they are still coming in) are somewhat in line with previous results.  Namely, many people generally love the service, but are having trouble moving us from their occasional source for quick items to a daily part of their lives.

Some of the particulars brought up is that we need to stock more in the way of meats and poultry, watch certain product lines prices (e.g. for some reason, we had an issue where our eggs were overpriced), and make sure that we don't stock out as often.   There are many other insights in there and I take this feedback very seriously.

Most of what was brought up was being worked on already and, for the others, I've added it to our list of new initiatives to roll out.

So, if you were one of the people who responded to the survey...THANK YOU.  If not, please always feel free to let me know what you would like to see different and I'll work to make it happen ASAP if we can.

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